Who We Are
Our website address is: https://jewelavish.com/
We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.
What Personal Information We Collect
We collect the following personal information from our website/app users:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed via secure third-party gateways like Razorpay)
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here.
How We Collect Information
We collect personal information through:
- Account creation on our website
- Order processing (name, email, address, payment details)
- Cookies and tracking technologies used for website analytics
- Customer service interactions (via email or chat)
How We Use the Information
We use the collected information to:
- Process and fulfill orders
- Communicate with you regarding your order status
- Send marketing emails (with your consent)
- Improve our website and services
- Respond to customer queries or requests
- Handle payment processing securely via Razorpay and other payment partners
How We Keep Information Safe
We take the security of your personal information seriously and implement the following measures:
- Encryption for payment transactions (SSL certificates for secure connections)
- Regular security audits to ensure the protection of data
- Secure servers to store personal information
- Strict access controls for employees and third parties who handle personal data
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who We Share Your Data With
We may share your personal information with trusted third parties in the following cases:
- Payment processors (like Razorpay) to complete transactions
- Delivery partners to ship your orders
- Legal obligations: To comply with legal requests or prevent fraud
- Marketing services (only with your consent)
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Conclusion
Your privacy is important to us. We take necessary steps to protect your information and comply with applicable privacy laws.